I was told at the beginning of the year that by listening to people complain, you can figure out their needs. I think this bit of advice has been the most useful as a new coach. I found this particularly true during the month of March, but really allowed myself to not get irritated by the complaints and to look deeper into what I can offer these teachers.
Lesson #2
Find a balance between figuring out what teachers need through their complaints and re-direction by bringing it all back to what we can do for the students.
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